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FAQ

FAQ

What if I can't find the product I was looking for?

If you can't find what you're looking for, reach out to us at info@mommenti.com or use our chat feature to get in touch with a customer service representative who will be happy to help.

Does Mommenti jewelry come with a warranty?

All of our rhodium-plated, gold-plated, and rose gold-plated items include a 90-day warranty. If your item was damaged due to a manufacturing defect, we will replace it with an identical piece or refund to your account.

How do I care for my jewelry?

Our sterling silver jewelry is plated with rhodium to prevent tarnishing. We recommend avoiding contact chemicals, cleaning agents, and cosmetics. We also recommend that you remove your jewelry before showering and swimming. Make sure to apply cosmetics, perfumes, and skincare before wearing your jewelry. Wipe with a gentle cloth to keep jewelry clean.

Can I customize my jewelry?

Yes! Our products can be customized by request. Please contact us at info@mommenti.com or use our chat feature for more information.

Shipping questions

Can I cancel or modify my order?

As long as your order has not yet been processed, you can reach out to us via email at info@mommenti.com or use our chat feature to request an order cancellation or make a modification.

Is my online order process secure?

We have implemented strict security measures to protect your information. We use SSL encryption during checkout, payment, and account sign-in to protect your security and privacy.

How long does my package take to arrive?

As long as your order is placed by 12 PM Eastern Time, it will be shipped by the next business day at the latest. Standard shipping takes an estimated 3-5 business days to arrive. Delays may occur during peak seasons, such as holidays. Inclement weather and Covid-19 delays can also occur. Shipping dates are based on business days (not including weekends or holidays).

Can I ship to a different address than my billing address?

Yes. During checkout, if your shipping address is different than your billing address, you will have the option to specify.

How can I track my shipment?

Once your order is processed and shipped, we will send you a confirmation via email. If you have selected a shipping method that includes tracking, you will receive this information in the email.

What do I do if there is a problem with my order after receiving it?

If you have any issues with your order, we are happy to help. Reach out to us at info@mommenti.com or use our chat feature to get connected with a customer service representative who can help.

Returns questions

How do I return an item?

You may return an item within 30 days, as long as it has not been worn and remains intact with original packaging included.

Please contact us at info@mommenti.com to request a Return Authorization via email. Attach this authorization number onto your package and mail to:

Mommenti

909 3rd Avenue #723, New York

NY 10022

What happens when I return an item?

After your return has been received by us, you will be notified via email. The product will undergo inspection before refund is approved. You will then have the option to receive an identical replacement or a refund too your original payment method.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.

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